Technology Enabled Transformation

Driving Consistency

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Technology Enabled Change is about you to embrace new software and hardware architectures so they may operate more efficiently and effectively. At DC, we help our clients through all stages of the IT lifecycle. We make sure decisions are focused and business-appropriate, and we ensure delivery is seen as a positive evolution by all.

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We have extensive experience of developing, articulating and implementing IT strategies that enable real business improvement. Our success is also down to a completely supplier-agnostic approach. We care only that the system or solution we recommend is the right one for your business. To make sure that it is, we’ll thoroughly evaluate your needs and mitigate any risks so that full value can be delivered.

The problem

Your current systems and technical infrastructure are complex and inflexible. Something needs to change, but you don’t know how to go about making the case for it.

Staff on the ground complain about old and inefficient systems, but you lack the technical know-how to conduct a thorough analysis of user needs and have no knowledge of what’s possible.

You have a technology vision but no market insight or way to identify and engage with the best suppliers.

You’ve identified a number of suitable solutions but would like an independent view of which is the most practical and offers the best value for money.

An imminent IT project requires significant involvement from the business, but you cannot see a way to release the knowledge and intelligence from day-to-day operations.

The decision has been made to introduce a new system or technology but your organisation is not ready to embrace the change. As a result, the full benefits may not be realised.

The vision

Stage 1

Setting Direction

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Business imperatives and IT strategy review

Business imperatives and IT strategy review

Understand the basis for technology improvement and confirm the scale of change needed. Confirm senior stakeholders impacted and needed to ensure success. Review other transformation plans and identify all technology components that may impact.

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Current application architecture review

Current application architecture review

Identify systems used, suppliers, contract terms, user numbers, functional modules deployed and any future plans for isolated system change (and why). Confirm technology infrastructure architecture and standards and any future changes.

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Requirements analysis

Requirements analysis

Engagement with business area leads to capture as-is processes and to-be requirements. Develop Statement of requirements (SOR) that reflects the organisations future needs from the solution.

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Outline business case

Outline business case

Identify drivers for change (financial and non-financial), summarise current IT expenditure in service area or contributing to corporate objective, size benefit potential (low ie. <£250k; medium ie. >£250k up to £1M and high ie. >£1M+). Outline delivery options eg. in-house, source externally or hybrid.

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Procurement options

Procurement options

Understand internal gateways and process. Consider frameworks, existing partner organisations to accelerate process or following open competitive exercise.

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Soft-market testing

Soft-market testing

Market research to identify long list. Review of high-level responses to SOR and use of business specific criteria to narrow down to short-list of 3/4 suppliers .

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Detailed evaluation

Detailed evaluation

Full day supplier product demos driven by Doral Consulting lead, commercial discussions, technical evaluation and site visit/reference calls.

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Full business case

Full business case

Detailed evaluation report comparing short-listed suppliers in all areas and recommending the solution to go for, and articulating investment effort/cost required to introduce solution.

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Scoping

Scoping

Establish robust supplier contracts including payment milestones linked to clear delivery scope. Change readiness assessment and user impact also needs to be conducted to inform change activities. Standard programme and project management documents and tools to be deployed (governance, mandate, RAID log, project plan, resource tracker).

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Design

Design

Depending on at what level of solution design has been undertaken, facilitate supplier-led detailed design workshops, or configuration events for off-the-shelf solutions. FDS and TAS artefacts created as project deliverables to inform build.

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Development & build

Development & build

Manage 3rd party development process, including interfaces if in scope including system integration testing if swapping out old systems.

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Testing and training

Testing and training

Develop test strategy early and establish UAT criteria based on business CSFs. Detailed training plans owned by the business. Communication based on stakeholder analysis conducted.

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Change management and transition

Change management and transition

Stakeholder engagement and creation of champions, change capability then oversight of training delivery, organisational alignment, transition management, benefits enablement and benefits review.

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Post go-live support and BAU

Post go-live support and BAU

Delivery pilot or proof of concept if required and evaluate based on feedback from users and functional requirements. Cutover, system stabilization, in-business super user support capability and steady state management.

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Are you confident your new solution has been properly evaluated to meet business needs?

Find out

The value

The value

Engaging and meaningful

Because we understand your business processes, we know how to identify and articulate your system requirements clearly and unambiguously.

The value

Relationship building

We believe that finding a supplier you can trust requires thorough analysis combined with transparency and genuine openness. You get out what you put in.

The value

Risk savvy

We’ll bring assurance that IT investment decisions are not just taken to manage or defer risk but to take the business forward.

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Change assessment tool

Use this tool to understand the problems you’re facing and decide if a new approach is necessary. Simply read the statements and select to what extent you agree.


Statement 1

The systems and software used in our business are efficient, effective and as up to date as the technology I use at home.


Statement 2

We’ve put together a strong case for investing in new technology and our organisation is fully supportive of it.


Statement 3

We have a clear understanding of how we’re going to modernise our IT systems and we know which supplier offers the best solution.


Statement 4

We’re confident the technology solution we’re implementing has been carefully considered and will be fully utilised to achieve maximum benefits.


Statement 5

When new solutions are implemented we receive ongoing support both from the supplier and the business to ensure a smooth and productive transition.


Get in touch for an obligation free meeting.

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